HELP DESK

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FREQUENTLY ASKED QUESTIONS

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No, you should be a registered user in order to confirm your booking. However, you can continue exploring our website as a guest without registration, and if you wish to register with us, you are most welcome; although you shall get auto-registered once you add your email address during the booking process.
Your password is case-sensitive, please make sure that you correctly use uppercase and lowercase character when entering your password. You can reset your password whenever you like by clicking Reset Password.
You must inform us immediately in case you want to change your email address or contact number by sending us email at gethelp@travelonegroup.com mentioning all the updated information.
You should receive the confirmation email along with the booking voucher (PDF file) within 30 minutes of completing the booking. If you did not receive the confirmation within 30 minutes, please check your junk mail and/or spam filters. If you still have not received the confirmation email, please contact us and we will resend it again.
Please check if the email was filtered out to your Junk and/or Spam mail folder. Most email accounts offer an unwanted mail filter service to protect you from junk mail, and it is possible that your confirmation email has been mistakenly filtered by this service. If the email is in the Junk/Spam mail folder, make sure you mark it as "not spam", so that future emails from us will get through. If you still have not received the confirmation email, please contact us and we will resend it again.
The booking voucher is a verification that you have a confirmed booking with Travel One Group. It is a PDF attachment sent to you along with the confirmation email. It’s recommended to keep it with you while travelling as some suppliers (hotels, airlines, tour operators, etc.) may ask you to present it.
Once you recognize you have made a mistake, please contact us immediately.
If you have made a mistake after completing your booking, and you want to change some details or you have noticed a contradiction in the confirmation email, please contact us by calling us on +202 35353111 or by sending an email at gethelp@travelonefroup.com
Prices available on the website are tax included. Please note that any other taxes such as a City Tax or Tourism Fee - if applied - are not included and should be paid by you directly at the property.
Prices are only accurate at the time of the search. This is because prices are calculated based on the rates we receive from our respective suppliers at the time of search to bring you the most competitive available deal we can at that moment.
You can simply choose the currency you want by picking it out from the drop-down box at the top of the homepage. The page will automatically update to reflect the chosen currency.
We try our best to provide an excellent service to our customers, if we have fallen short, we are keen to hear about it. Please send us your comments so we can understand how to put things right for you and enhance our service in the future. To send us your feedback, kindly check the “Help Desk” tab in the homepage. We will do our best to get back to you as quickly as possible.
In most countries there is no legal requirement for you to keep your travel insurance policy document with you while travelling. However, we advise you to check the requirements of each country you intend to visit as some countries may require an evidence of insurance. For your easy reference you may want to carry a copy of your travel insurance policy.